By visiting and ordering from MacSoap you confirm that you are at least 16 years of age, that you accept all of the terms and conditions of this website in full and that all information and details provided by you are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.
If you wish to contact us please email info@macsoap.co.uk . Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.
Any complaints should be made by email to info@macsoap.co.uk Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.
We sell our own handcrafted products made from sustainable sourced quality ingredients, preference is always given to locally produced ingredients where available. All products have been assessed by an independent analytical chemist to ensure that they meet the requirements for UK soap production and sales .
It is important to note that allergens are listed on the products and website and should be checked before use , as with all new skin products we recommend trialing a small area to check for reaction prior to regular use.
Deliveries will be sent Royal Mail , usually dispatched within 3 working days of receipt of order , as we Highlands based its best to allow a minimum of a further 2 working days till receipt of your order. Any damaged goods should be retained for evidence and we will replace at our discretion.
If you receive any items which are faulty or damaged or an incorrect item, please contact Customer Service via the email info@macsoap.co.uk within 14 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.
Images are for illustration purposes only , as these are handmade products they may differ from the actual product received. Colours on some items, in particular , may vary due to limitations within the photographic process and screen variations.
All stock and prices are subject to availability, items which are unavailable will be notified by email as soon as possible..
All prices listed in GBP(£) exclude VAT. We are non VAT registered.
The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.
We accept payment by Paypal . We will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.
We cannot accept orders by telephone .
If you do not receive your order after 7 days within the UK. We will complete an investigation to trace your order, this may require additional information which we will request. If we are unable to trace your order we may offer a replacement, possibly to the Billing Address only, or Store Credit if a replacement is not suitable or available. No compensation will be granted in the rare event of a non-delivery.
Orders may be subject to extra security checks at our discretion. This may include confirmation of PayPal details, or full address details. macSoap reserves the right to cancel any orders if this information cannot be supplied.
macSoap reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.
Once an order has been placed, we are not able to guarantee that changes to an order can be made prior to the order being dispatched.
If we are unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. We will not be obliged to offer any additional compensation in any form for disappointment suffered.
Refunds will be processed via the original payment method, unless otherwise agreed by management.
CANCELLATION RIGHTS
You have 14 days from date of receipt of goods to cancel your order. Should you decide to cancel, please email us at info@macsoap.co.uk for a cancellation form to return with your goods. You will be responsible for return postage costs. Once we have received the returned goods we will refund you.
Please note we cannot accept cancellation for products which have been unsealed, due to health or hygiene reasons.
All payments are processed using secure electronic payment solutions. In accordance with GDPR we may pass your personal data to third parties who are authorised data processors or service providers (i.e. Royal mail). Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.
